escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
project requirements while maintaining a user-centered approach. Project Management: Basic project management
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
team - Interaction with clients through meetings, calls, and emails - Troubleshoot system issues and provide through configuration and resolve Production Support calls
financial discrepancies are essential. This position calls for a diligent individual dedicated to maintaining
Strong communication skills Ability to do cold calling Site Assesments General Admin duties Request costing
Strong communication skills Ability to do cold calling Site Assesments General Admin duties Request costing
management Oracle Enterprise Manager (OEM) Oracle SR call loging & management DB HA & Failovers
limited to the following): Tele sales and cold calling with the objective of providing either permanent