analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
experience working for a Dealership or a Fitment Center will be an advantage
Environment: High Rise Residential Hospitals Offices Data Centers Hotel and Leisure Retail Education Facilities Experience
with other members of the team and third-party agents.
Africa, with strategic service and maintenance centers. Client base - Europe, Asia and Africa. Mechanical
and other items • Provide training to clients • Do call outs when required • Do off-site installation of
technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns
technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize the cause of all concerns
performing preventive maintenance and for calling-in repairs Standby and call-out as and when required Off-load
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and