with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
testing and implementation.
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ relationship with users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
preparation and post Go-live support Interaction with clients through meetings, calls and emails Receiving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
Routers - Cisco Certified Network Associate - Data Center (CCNA-DC) - MCSAVCP, RHCE, or equivalent - Cisco providing the support required in network/ data center/ systems/ storage administration and monitoring supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup, etc)
work and overall performance of regional IM data center (DC) technology systems. Evaluate and ensure processing Manage all licensing exposure within the IM data center and on-premises IM/IM infrastructure to ensure
preparation and post Go-live support Interaction with clients through meetings, calls and emails Receiving
system testing and implementation Manage support calls to ensure user support and that high service levels Technology/Computer Science/ Information Systems Post -graduate qualification in IT/Computer Science will
strategy, e.g., data migration Go-Live preparation and post Go-Live Support Change Management – Manage changes CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in