Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations
for cost management, with a focus on Quoting/Jobs, Call-Out, and Contract Management, is seeking an Implementation Provide ongoing support and guidance to clients post-implementation, addressing any questions or concerns
role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
table locations, etc.). Action support emails and calls. Train new and existing clients on the Portal. Ensure
project-related issues in a timely manner. Conduct post-implementation reviews and ensure that lessons learned
the stability of the core network. Engaging in on-call rotation shifts 24/7 or whenever necessary. Identification