Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
and we are seeking to hire highly experienced Call Centre SALES agents. We invest our time and energy into Matric certificate/ NQF Level 4 A MINIMUM of 6 months call center SALES experience A positive attitude (PLEASE
their sales strategy. You will be responsible for calling on hardware retail outlets in the KZN Region, fostering taker. Key Responsibilities: Prospecting and Cold Calling: Identify and target potential hardware retailers customer base through proactive prospecting and cold calling efforts. Account Management: Build and maintain
expansion of our Sales Department. We have several call centre sales postions available and require candidates financial products telephonically within a contact centre environment. Build strong customer relationships
needs are Achieve Call Centre productivity targets Contribute to achieve Call Centre team targets SLA SLA Abandon rate Quality of calls Price Quantity Correct account Build trust and confidence with Customer Complete and submit a comprehensive weekly Customer Call Cycle Planner Attend sales and product knowledge and tooling) Internal Sales,Outbound & inbound call center We want someone who will be a great fit for
needs are Achieve Call Centre productivity targets Contribute to achieve Call Centre team targets SLA SLA Abandon rate Quality of calls Price Quantity Correct account Build trust and confidence with Customer Complete and submit a comprehensive weekly Customer Call Cycle Planner Attend sales and product knowledge and tooling) Internal Sales,Outbound & inbound call center We want someone who will be a great fit for
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in