for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
experience in high volume cold calls per day
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Department for authorisation. Assisting the Service Centre department with the opening of order tasks and
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
by discussing client requirements either via call centre or over e-mail advising on suitable options in