Document DB, MongoDB, Cosmos DB, Kafka, RabbitMQ, Amazon SQS Skills & Experience: Minimum 5 years of
Engineering, Maths, Stats or Actuarial Science AWS (Amazon Web Services) RESTful APIs Android Kotlin AWS Reference
Curious or experienced with Microsoft Azure and Amazon Web Services (AWS). Wants to work on improving
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
possess a qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Banking/ Sales/ Insurance/ Customer Service or Call Centre experience. FAIS Regulatory Exam (RE5). Exposure
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory