Curious or experienced with Microsoft Azure and Amazon Web Services (AWS). Wants to work on improving
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Analytics Klaviyo Shopify Yotpo Loyalty Yotpo SMS AWIN Amazon Digital Ads platforms analytics
Analytics Klaviyo Shopify Yotpo Loyalty Yotpo SMS AWIN Amazon Digital Ads platforms analytics