dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
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