We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring an excellent years experience as a call centre agency in an inbound or outbound call centre environment FAIS Requirements:
for a Call Centre Manager. The role will involve the daily running and management of the call centre through development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Conveyancing department who is on the Standard Bank and FNB Panel.
Job DescriptionStart date as soon as experience and working knowledge: FNB and Standard bank cancellations (bond), FNB and Standard bank deliveries
for a Call Centre Manager. The role will involve the daily running and management of the call centre through development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
12
competitive practices Grade 12 5 years relevant sales call centre experience of which at least 3 years in a leadership/manager