Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
Building campaigns using:
Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to join join their team on a 3 year contract The contact centre service will support the channels below (and any Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
Why
Pretoria, with a hybrid work setup. Our client is an agent of positive change in the global financial landscape
exceptional customer support, and handling periodic call-outs related to installations and support. This troubleshooting issues. Conduct periodic on-site call-outs for installations, network setups, and phone
support
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
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