contact centre environment with a strong focus on the operational landscape, analytics, agent performance BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration: R50 000
with other members of the team and third-party agents.
and other items • Provide training to clients • Do call outs when required • Do off-site installation of
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
implement effective solutions to ensure OEE and flash centre targets are achieved. Responsible for continuous
performing preventive maintenance and for calling-in repairs Standby and call-out as and when required Off-load
refrigeration system, enabling the Distribution Centre to achieve the required temperatures for the respective
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and
optimal functioning. Respond promptly to service calls and troubleshoot issues to minimize downtime and