As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently an
customer experiences primarily through inbound calls. Your responsibilities will include handling product
is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities customer service orientated environment within a Medical Scheme
is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities customer service orientated environment within a Medical Scheme
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Energetic Handles stress well Benefits: 50% Medical Aid contribution Annual Performance Bonus Market