external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal delivery standards.
Call reporting reporting
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure preparation and submission of Regulation reports. - Aid in the development of functional reporting systems inform management decisions. Stakeholder Management - Aid in proactive and progressive relationships with key
assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent
respect, accountability, client-driven and people-centred, and passionate and motivated staff members are
assessments and assist with managed Security Operations Centre tasks. Conducts analyses and investigation of alleged