Help desk technician for our Cape Town Office to provide fast and useful technical assistance on computer technical desktop level support to the agents in the call centre Handing the daily IT Incidents service scheduled maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters
ENVIRONMENT: Our client who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They Solving Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency Competency in Data Analysis Ability to provide User Training Understanding of Change Management Knowledge testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD 3 years Systems: Legal Suite / AJS - We offer training for all new employees on these systems Availability:
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD 3 years Systems: Legal Suite / AJS - We offer training for all new employees on these systems Availability:
a Hybrid Cloud Engineer by a fast-paced global provider of Managed Service and Cloud Solutions. You will escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within customers when an incident or problem occurs and provide regular updates until full resolution. Investigate systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain accurate
digital transformation and managed solutions company provides a full suite of solutions to UK clients, including maintenance. As a 1st Line Engineer, you will be providing technical support across a wide range of customer Applicants must have experience in a Managed Services Provider (MSP) environment, and previous experience working and 10:00 - 18:00 (UK) Benefits : 20 days leave, Training and Development and Career Growth Minimum Requirements: NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
enabling seamless migration processes, and providing dedicated training and support services to ensure customer are often called upon to provide support to clients to be able to provide additional training on our solutions and written (email) skills Advanced excel skills Training & educational skills Exceptional attention
business. ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is business requirements. Solve complex problems and provide innovative solutions to meet business needs. Manage analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure successful Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding