We are urgently looking for Desktop Agents to join our client’s team. Position is an initial 6 month
ticketing system. Collaborate with other support agents and teams to ensure timely and effective problem
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
team
I&O team End-User Support for business IT contact centre for business Support Business with Telephony, infrastructure Accountable to I&O Operations Specialist HOURS: Monday to Friday: 8:00 – 17:00 Should you meet all the requirements
per month. Working Hours: 08h00 to 16h30, Monday to Friday
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical
field work might be required to assist with support calls.
Requirements: Minimum L3 Data Centre Technical skills Client facing Data Centre design and architecture (Cloud/Hybrid
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).