Call Centre Agents(monday To Friday) Jobs in Cape Town

Team Leader Cape Town

 Careerbox

Cape Town Region

managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision

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