We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer monitor inefficiencies and agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent performance, time keeping To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer monitor inefficiencies and agent performance. Key Performance Areas: • To receive calls, mails, faxes and attend Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy. • Agent performance, time keeping To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing