technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies
how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in the business Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs. Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit 's resources to meet the required service and continuously review the Air Traffic Service Centre/Unit's Station Standing Instructions, policies
is currently looking for a Project Manager (Data Centre) to be based in Cape Town. Assume full responsibility Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies