escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
(in addition to maintaining accurate records of calls, meetings, transaction materials, etc.); · Monitor
(in addition to maintaining accurate records of calls, meetings, transaction materials, etc.); · Monitor
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency