DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
including requirements review/analysis, risk assessment, test planning and execution, as well as project applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require project goals. Facilitate workshops, meetings, and interviews with stakeholders to elicit feedback, validate practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
Vue / React / Quasar Skills will be assessed during the interview process. Should you wish to be considered
Vue / React / Quasar Skills will be assessed during the interview process. Should you wish to be considered
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
OS and software related issues Competent in call centre management tools Matric National Diploma: Information