an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records relevant to obtaining information required for assessing the claim. Liaising with the Manager regarding
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records relevant to obtaining information required for assessing the claim. Liaising with the Manager regarding
information changes on the system policy record To assess the validity of the claim following the terms and medical history and accounts required relevant to assessing the claim. Other administration-related functions training will be done within our Client Contact Centre for all successful candidates. The successful candidate within the Client Contact Centre and may only be transferred to the Claims Assessing department based on the progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
information changes on the system policy record To assess the validity of the claim following the terms and medical history and accounts required relevant to assessing the claim. Other administration-related functions training will be done within our Client Contact Centre for all successful candidates. The successful candidate within the Client Contact Centre and may only be transferred to the Claims Assessing department based on the progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly