with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
protection and niche financing needs.
Company is looking for experienced life and investment advisors to be based in Durban.
Company offers the following:
ü Provision of office ffice, Telephone, and IT support
HR Manager on team member non-compliance with company policies and procedures. Taking part in recruitment Experience in an I.T., Software, SaaS, or tech-related company Relevant tertiary level qualification in IT, Software support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS Exchange highly preferred
diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT pressure.
diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT under pressure. Must be able to address multiple calls simultaneously and prioritize accordingly. Must
ensure they stay satisfied and positive.
existing and new client base.
position preferred 2 years' experience in a contact centre as a business intelligence analyst required Accounting/Finance
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates