Adherence: Follow communication scripts and adhere to company policies and regulations during customer interactions Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Adherence: Follow communication scripts and adhere to company policies and regulations during customer interactions Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently an
other departments, liaison between clients and company to ensure their expectations, goals and needs are communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations client's health scores Keep clients engaged with company and actively using products/services. Build customer experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Propriety policies at all times Ensure compliance with Company Policies, Values and guidelines and other relevant Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Propriety policies at all times Ensure compliance with Company Policies, Values and guidelines and other relevant Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Propriety policies at all times Ensure compliance with Company Policies, Values and guidelines and other relevant Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
between years of study. Works with the Admission Centre to understand different curriculum scenarios (e Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of
consultant/Reservationist to join the team, We are a diversified company specialising in managing agencies. We are based reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
consultant/Reservationist to join the team, We are a diversified company specialising in managing agencies. We are based reservation numbers Customer relationship management calls Reservation administration, reporting to team leader