Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
their families financial futures to them. The role calls for formal in-house training, the completion of development. As an accredited financial advisor with Old Mutual, you will represent the ideals and values to
their families financial futures to them. The role calls for formal in-house training, the completion of development. As an accredited financial advisor with Old Mutual, you will represent the ideals and values to
their families financial futures to them. The role calls for formal in-house training, the completion of development. As an accredited financial advisor with Old Mutual, you will represent the ideals and values to
their families financial futures to them. The role calls for formal in-house training, the completion of development. As an accredited financial advisor with Old Mutual, you will represent the ideals and values to