Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver
A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and have able to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
Conflict Resolution
Technical Proficiency: Call Centre software, Customer Relationship Management (CRM)
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
graduate and looking for work experience, then a call centre may just be the answer for you. In fact you will Express a keen interest in administration, contact centre and customer service Salary R 3500.00 per month and on-going training and support. The post Call Centre Learnerships – Entry Level appeared first on
candidate into the position of LAS Contact Centre Agent: Collections . This position is based at Lancet Head Summary: This post holder is responsible for handling calls from new and existing customers regarding a variety communication to clients, delivering high level of call centre service and telephone etiquette • Record all resolution on queries • Monitor own after call work time to ensure call answering service levels are always > 1 YEAR RELEVANT WORKING EXPERIENCE (DEBT COLLECTION) Market Related with benefits Medical Aid Provident
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
candidate into the position of LAS Contact Centre Agent: Collections . This position is based at Lancet Head Summary: This post holder is responsible for handling calls from new and existing customers regarding a variety communication to clients, delivering high level of call centre service and telephone etiquette • Record all resolution on queries • Monitor own after call work time to ensure call answering service levels are always > 1 YEAR RELEVANT WORKING EXPERIENCE (DEBT COLLECTION) Market Related with benefits Medical Aid Provident