Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently an
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
necessary adjustments and cancellations. Make outbound calls to customers in relation to validation procedures/ Service Skills Previous experience within the contact centre/insurance industry beneficial Experience Required: ideal. Experience taking both outbound and inbound calls Providing the best resolution for the customer Skills
between years of study. Works with the Admission Centre to understand different curriculum scenarios (e Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations student contact made by the Customer Relations Centre on the academic system. Provides various letters/documents Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution legislation relevant to the Customer Relations Centre. Supports and collaborates with other members of
Essential: Grade 12 – Matric or a Senior Certificate Grade C accreditation with the PSIRA A general minimum exposure assaults with deadly weapons), waste no time in calling the police to prevent loss of lives or property happens. Perform special duties - receive phone calls, respond to text and email messages, and run vital conditions of employment: PSIRA registered Grade C PSIRA accreditation South African Citizen MIE, clear
each claim, such as engineers, etc.
C. Practice and Promote Consistent Effective Relationship
payment authorisations
• Customer Contact Centre to assist and improve customer communication, complaints