Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Call Center staff Needed At least one year call centre experience Ability to handle high volume work duties – Handle inbound calls Maintain accurate records Operate relevant call centre system Generous basic basic plus comm and incentives. The post Call Center staff appeared first on freerecruit.co.za .
Purpose of the Job: The Command Centre Operator will report to the Command Centre Manager. The primary responsibility of the Command Centre Operator is to ensure an efficient operation of the Command Centre KEY RESPONSIBILITIES: Company's ‘Code of Conduct' • Ensure that the Command Centre is fully operational and efficient • Handle and the Command Centre Job Description • Ensure that the primary function of the Command Centre is always upheld CCTV monitoring, to answering telephone calls in the Command Centre and issuing access reference numbers
Purpose of the Job: The Command Centre Operator will report to the Command Centre Manager. The primary responsibility of the Command Centre Operator is to ensure an efficient operation of the Command Centre KEY RESPONSIBILITIES: Company's ‘Code of Conduct' • Ensure that the Command Centre is fully operational and efficient • Handle and the Command Centre Job Description • Ensure that the primary function of the Command Centre is always upheld CCTV monitoring, to answering telephone calls in the Command Centre and issuing access reference numbers
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes a symbol E or higher. Maths Literacy on a symbol C or higher) Experience - Essential Minimum 3 years
Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes a symbol E or higher. Maths Literacy on a symbol C or higher) Experience - Essential Minimum 3 years
organizational skills. Ability to answer a high volume of calls and/or emails daily. Ability to share work among
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader