DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. ENVIRONMENT: A leading Retailer of textiles and homeware seeks a highly technical and dedicated Sage X3 Developer to jo
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner. not limited to troubleshooting Sentinel alerts). Office 365 Linux Command Line (SUSE Enterprise, Ubuntu
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an customer environment with proficiency in Win10/Office 365, AD & GPO and proven experience supporting ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Project Lead. You will also require proficiency in Office 365, experience with Account Management and strong table locations, etc.). Action support emails and calls. Train new and existing clients on the Portal. Ensure Operations Management / Project Lead. Microsoft Office 365. Account Management and collaboration. Business
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
the stability of the core network. Engaging in on-call rotation shifts 24/7 or whenever necessary. Identification Workstation Experience (Intermediate) Microsoft Office Application Support Experience (Expert) Internet Clustering and vSwitches) Windows Server, Exchange, and Office 365 (Expert) – Must at least have a MCSA Windows
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint