Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Afrikaans A large Food Manufacturer requires an Contact Centre Agent to deliver excellent customer service to Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able
Afrikaans A large Food Manufacturer requires an Contact Centre Agent to deliver excellent customer service to Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
perform detailed reconciliations in liaison with the Head of Administration. Audit and report on all receipting strong computer skills across all aspects of the MS office suite and prior experience with monitoring and
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective implementation of the dealer standards, corporate Identity norms, manpower adequacy, quality, customer centricity and after sales process & systems. Diploma or degree At least 5-8 years wor
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Holdings staff are updated constantly. Complete call-out forms for every incident and send them to the