Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related related knowledge (advantageous) • Minimum 5 years' experience within hotel environment • Knowledge of Microsoft
Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related related knowledge (advantageous) • Minimum 5 years' experience within hotel environment • Knowledge of Microsoft
professional journey that embraces excellence without compromise. We are seeking a Senior Systems
data Other information applicable
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
/>Qualifications/Experience:
- Relevant IT degree or 5+ years industry working experience
- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
to compliance conflicts.
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support authentic selves at work A high degree of interest, experience and certification in Linux • A tertiary Engineering Science degree or diploma • 2 - 3 years plus experience in supporting medium to large scale production years plus experience providing L1/L2 technical support • Must have DevOps and Support experience • Ability
6+ years experience
· Understand the business requirements, preparing AS-IS, and TO-BE documents
SAC authorisation.
· SAC Digital Boardroom experience will be an advantage.
· Go-live preparation
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
BPM
* Office 365 experience
* Solid knowledge of MPLS
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
experienced Sales Representative with knowledge and experience in the ICT and Telecoms sector which includes & support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries documents are included. A minimum of 1-2 years' experience in connectivity sales will be advantageous. Telecommunications Telecommunications or similar background/experience will be advantageous. High School diploma or equivalent