application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
Duties: Attend to technical and software field calls within the required SLA's. Setting up and delivering Complete relevant calls accurately via the Mobile APP, whilst adhering to the mobile call process. Maintain
catalogue of services requests. Logs and tracks calls using the incident and problem management database
allowance Medical Aid (50/50) Commission Standby / Call Out Commissions Fleet card Laptop Networking tools