up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating (essential) 2 years customer service experience within a contact centre is a must Able to speak, read and
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating (essential) 2 years customer service experience within a contact centre is a must Able to speak, read and
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and QA sessions. Is available for employees who experience work problems providing appropriate coaching deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal years' experience as an Agent 6-12 months' experience as a Team Leader / Manager in a call centre environment
and written: non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
and written: non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email buildings assigned to you. Requirements: Previous experience with Retail/Commercial leasing. Proficient in
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email buildings assigned to you. Requirements: Previous experience with Retail/Commercial leasing. Proficient in