managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and QA sessions. Is available for employees who experience work problems providing appropriate coaching deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal years' experience as an Agent 6-12 months' experience as a Team Leader / Manager in a call centre environment
Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new environment where that is process and customer experience driven. Able to confidently build strong relationships service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate
Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new environment where that is process and customer experience driven. Able to confidently build strong relationships service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate