Gathering requirements and ensuring that all stakeholders agree upon a clear Statement of Work. Ensure that you have complete understanding of the capabilities and applications of products in business solutions. Work alongside Account Managers and Support Services teams in key accounts a
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting /
software
product and process knowledge Proven Call Centre management experience preferred Key Competencies: Client-focused
product and process knowledge Proven Call Centre management experience preferred Key Competencies: Client-focused
product and process knowledge Proven Call Centre management experience will be an advantage
product and process knowledge Proven Call Centre management experience will be an advantage
experience in call centre/customer care environment
experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous An understanding