complaints handling.
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
reduce dependency on direct call centre engagement
Cost Management and Efficiency
call centre operations, ensuring a streamlined and cost-effective service model. People Management and
8 years experience in managing a call centre
- Must have managed a call centre with over 60 agents
processes and controls used in call centre
- Business Acumen: Effectively manage budgets, provide input
Description REQUIREMENTS: Diploma/ Degree in Business Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel, PowerPoint) Proficiency in three or more of the 11 official SA languages will be beneficial Computer Literacy (MS Office Suite). Knowledge of
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
We are urgently seeking a highly experienced Team Manager with Telecoms experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents pe
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Gauteng . This position will report to the Call Centre Manager. To ensure that the customer care centre