candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless architecture Must be flexible and able to work shifts. Key Knowledge PPPoE, FNOs TCP/IP, UDP, HTTP, DNS
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate essential Min 5 years' experience supporting data centre software and must have good understanding of server
development all levels. Review and define all roles and shift patterns required to best enable the operational managing specialist teams within the outsourced call centre environment 3 years' experience managing and
solutions, with specific focus on: Cost centre & Profit Centre accounting, allocation & assessment Report (RTR) experience. Experience with Cost Centre/Profit Centre Accounting, Profitability Analysis, Overhead
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking
/>Comprehensive knowledge of Agile methodology, BDD, TDD, and shift-left principles
lity with a demonstrated ability to adjust to shifting priorities, demands, and timelines through strong
service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order