with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 12
The contact centre service will support the channels below (and any support (both inbound and outbound).
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This role as specified by the FSCA Minimum Experience: 1 - 2 years experience in a similar environment
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg requirements. The Specialist Operations Centre must have experience in developing business cases to propose resource utilization and a satisfactory user experience. - Security Operations: Monitoring for security SolarWinds or similar platforms is often required. Experience with ticketing systems like ServiceNow for incident
plus
Solutions Architect: Experience should include Practical + Technical +Coding + Development
Experience:
FTC
Must have 10+ Years experience in Agile Methodologies
IIIBA strong>Experience/Skills needed:
Experience Minimum Experience Level: 5 - 8 years BA experience, manage multiple
Methodologies: Banking: 1 year FTC Must have 10 Years experience in Agile Methodologies IIIBA Endorsed Certification: AAC, ECBA, CCBA, CBAP Experience/Skills needed: IIIBA Best Practice experience and endorsed qualification qualification Project, Process & Product experience To apply a set of tasks and techniques used to work as should have 10 Years relevant experience of deep practical experience in the role; with repeated practice BA endorsed by IIBA Experience Minimum Experience Level : 5 - 8 years BA experience, manage multiple IT
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
or equivalent with a moderate level of related experience
Agent with 5 year's quality management experience in a Call Centre environment to join their team on a 3 3 year contract The contact centre service will support the channels below (and any other new channels): Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support ). Grade 12 Certificate in Quality Assurance Experience: Minimum 8 years (preferably over 10 years) in
delivery standards.
Finance
Call reporting