an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high claim-related queries and correspondence received. Requirements: Must have a thorough understanding of medical administration and operations. (past experience mandatory) Matric. Responsibilities: To be logged onto the Client web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high claim-related queries and correspondence received. Requirements: Must have a thorough understanding of medical administration and operations. (past experience mandatory) Matric. Responsibilities: To be logged onto the Client web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will (Word and Excel) If you meet all of the above requirements, then email your CV to recruitmentcorporateplacements
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will (Word and Excel) If you meet all of the above requirements, then email your CV to recruitmentcorporateplacements
seeking an experienced Gap Claims Assessor. Requirements: Applicants must have a thorough understanding insurance policy administration and operations. Matric. Responsibilities: To check and validate all GAP practitioners regarding medical history and accounts required relevant to assessing the claim. Other administration-related training will be done within our Client Contact Centre for all successful candidates. The successful candidate their relevant department based on the company's requirements and the individual's progress and skills. This
seeking an experienced Gap Claims Assessor. Requirements: Applicants must have a thorough understanding insurance policy administration and operations. Matric. Responsibilities: To check and validate all GAP practitioners regarding medical history and accounts required relevant to assessing the claim. Other administration-related training will be done within our Client Contact Centre for all successful candidates. The successful candidate their relevant department based on the company's requirements and the individual's progress and skills. This
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered team and conduct return to work interviews as required Prepare warnings and communicates effectively appropriate decisions relative to corrective action as required. Facilitates ongoing team performance improvement holder ensures that the team of agents follow the required instructions, company decision systems, policies
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity policies Key Requirements: Tertiary qualification advantageous 2 years' Contact Centre Leadership experience
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity policies Key Requirements: Tertiary qualification advantageous 2 years' Contact Centre Leadership experience
their families financial futures to them. The role calls for formal in-house training, the completion of the Financial Services Regulatory authority and requires continuous professional development. As an accredited relationships are fundamentally important. Grade 12 (Matric) certificate FAIS compliance RE5 an advantage A