applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
must be willing to work retail hours, including weekends
Skills required:
IMPORTANT:
17:00
Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback management informed to avoid surprises. Manage staff weekend stand-by schedule. Manage, administer, and approve professional articulation when answering customer calls. Must be able to work in a team Must have a positive
accompany the occasional standby duty and duty weekends. Quoting and making bookings • Action telephonic the duty phone, until the next morning • Duty weekends - Despatch guides/drivers on Saturday- and Sunday last-minute changes are made during the course of the weekend - Attend to any driver problems, queries, breakdowns received on the duty phone, during the course of the weekend (coming in to the office, if necessary) - Correctly any new bookings made during the course of the weekend • Assist the Operations Team in general, where
accompany the occasional standby duty and duty weekends. Quoting and making bookings • Action telephonic the duty phone, until the next morning • Duty weekends - Despatch guides/drivers on Saturday- and Sunday last-minute changes are made during the course of the weekend - Attend to any driver problems, queries, breakdowns received on the duty phone, during the course of the weekend (coming in to the office, if necessary) - Correctly any new bookings made during the course of the weekend • Assist the Operations Team in general, where