the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin Tasks: Arrange Courier customer calls. Must be able to work in a team Must be willing to work standby 2 weeks plus weekends Excellent
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house Stand-by 2 weeks per month- after hours and over weekend/public holidays General Admin Tasks: Arrange Courier customer calls. Must be able to work in a team Must be willing to work standby 2 weeks plus weekends Excellent
communication devices/software (WhatsApp, Emails, Calls, Online Diaries)
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback management informed to avoid surprises. Manage staff weekend stand-by schedule. Manage, administer, and approve professional articulation when answering customer calls. Must be able to work in a team Must have a positive
Monday Friday: 8:00 am 5:00 pm
responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Linkedin, and Google searching.
documents