Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
Logistics Company with footprint in all major SA centres has an opening in their Durban office. This is
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly