Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate training and performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
and ultimately sales made. • Meeting minimum daily call targets. • Adding new dealers to dealer book. • relationships with new and current dealers through calls, emails and via WhatsApp. • Gathering information
and ultimately sales made. • Meeting minimum daily call targets. • Adding new dealers to dealer book. • relationships with new and current dealers through calls, emails and via WhatsApp. • Gathering information
Lead prospecting efforts through networking, cold calling, and identifying new business opportunities. Innovate
offices, management, and clients to ensure high-quality service. Develop SOPs and pricing proposals tailored