We are currently recruiting a Quality Inspector (IPE Inspector) for a contract position requirements
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
accurate records of calls, meetings, transaction materials, etc.); · Monitor and audit quality of Notes and funnel; identify incorrectly protected and low-quality accounts for weekly discussion and decision-making; advantage ATTRIBUTES a) Personal Attributes and Qualities · Results-oriented and excels in a KPI-driven
accurate records of calls, meetings, transaction materials, etc.); · Monitor and audit quality of Notes and funnel; identify incorrectly protected and low-quality accounts for weekly discussion and decision-making; advantage ATTRIBUTES a) Personal Attributes and Qualities · Results-oriented and excels in a KPI-driven
versioning (Git/SVN) Jenkins with Build Pipelines Code quality with Sonar Integration with 3rd party systems Performing ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities