Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
to work for an organization that solves complex real-world problems with innovative software solutions
project progress, track key metrics, and provide real-time updates Maintain regular communication with
believe in wasting time. We only contact you for real, live opportunities that are relevant to you Roles
to work for an organization that solves complex real-world problems with innovative software solutions
to work for an organization that solves complex real-world problems with innovative software solutions
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations
managing the Resistance and discomfort experienced by people in an organisation when new processes or technology ensuring that full account is taken of customers' real and stated needs in the delivery of products and ensuring that full account is taken of customers' real and stated needs in the delivery of products and
decision-making, and give organisations access to real-time, actionable insights into the performance of