an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
Our Team of Call Centre Sales Agents! ð
Were not just about making calls; were about making
qualification.
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered Skills and Competencies • People Management Skills; mentor and drive people development; ensure high levels months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily workforce fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
operational Manage the daily cash flow of the business (Real Time Cash Flow) Require day to day knowledge of sector Take ownership of department and develop people, understand the vision and the goal Experience
operational Manage the daily cash flow of the business (Real Time Cash Flow) Require day to day knowledge of sector Take ownership of department and develop people, understand the vision and the goal Experience
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD Qualities: Team Player / Flexibility / Time Management / People Skills Consultant: Stephnie Taljaard - Dante Personnel