Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure with vendors, service providers or procurement teams and ensure that all relevant procured items are
Scanners for all users. - Identify problems; log calls with Service Desk and escalate matters to senior
system and Database. Collaborate with existing AD team. Manage user roles and permissions and maintain
system and Database. Collaborate with existing AD team. Manage user roles and permissions and maintain