Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance industries 2 years in a 2IC or team leader role within a large contact centre Excellent interpersonal communication
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
in-bound and customer relations call centre experience to join their team Duties: Deal with external and Ability to work both independently as well as in a team Excellent organisational skills and professional
high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives opportunity for a highly experienced OPERATIONS TEAMS LEADER - Based in Secunda. Allocate appropriate cranes Stakeholders Manco, Team Leaders, Health & Safety, Customers & Technical Team Dimensions /- 20 BU experience in the same or similar industry managing a team
suitable person to employ in the capacity of Bridge Team Leader. The successful person will have a BSc or B Tech management Lead a design team and work under pressure Manage the Bridge team Assist in preparation of
MAINTENANCE TEAM LEADER (Press Shop) – North of Pretoria Shifts Automotive Component Manufacturing concern appoint a competent and experienced Maintenance Team Leader at their plant in Rosslyn Qualifications &
and skilled suitable individual as a Maintenance Team Leader.The primary purpose of this position is to
and skilled suitable individual as a Maintenance Team Leader.The primary purpose of this position is to
To lead a team of professional staff to ensure the management of financial and clinical risks through maintained at the required standards for the team Implemented team operational risk and governance structures financial goals and targets Operating Model: Implement team operational plans and manage that the defined delivery through supporting, and being supported by other teams within and linked to the department / project Identify improve the team's core operational internal processes and internal supply chain Resolve team operational
Manage Customer Centricity (Treating Customer Fairly) Team human resources management Effective self-management Examination (RE5) 2-3 years' experience managing a team of Outbound Sales Agents in the following categories: the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge Orientation Change management High Performance Teaming Market related