responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Effective planning of the call cycle Calling in accordance with the agreed call cycle Assisting new customers
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out of stock products
process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
/>Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products
Effectively record merchandising activities Execute calls as per call cycle Advice RSM on out-of-stock products