responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Linkedin, and Google searching.
our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service
documents
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
on connect calls (assisting and working with an SDR where and if required), discovery calls (presentation
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
****THIS POSITION REQUIRES EXPERIENCE CALLING ON CAR DEALERSHIPS***
Our
exceptional service and quality. You will be required to call on motor dealerships, develop new partnerships and
new business.
Must have previous experience calling on car dealerships.
Contactable references